Community Training Australia Pty Ltd is committed to providing education of the highest possible quality. However, from time to time, students may raise concerns resulting in complaints and appeals about matters or issues relating to their experiences in training or enrolment. In particular complaints and appeals for non-academic matters encompass issues related to enrolment, financial matters, venue, other students, information dissemination, personal treatment by staff, safety etc. All matters will be treated as confidential and will seek to include only those to whom the matter is pertaining to or required to in order to resolve the complaint. Individuals making the complaint may remain anonymous however this may impede action that can be taken to rectify or follow through with the complaint in detail.
Please refer to the attached PDF to access our full policy on this topic.